Smart360™ World-first
Context-Targeted
360-Degree
Feedback System
Smart360™
Thinking outside the box with our world-first CONTEXT-TARGETED
360-Degree Feedback Software Technology.
Due
to its unique design, the Smart360 System offers an unparalleled
opportunity for employees to obtain targeted and high-quality
feedback from Peers, Direct Reports, Managers and Customers
(internal and/or external), with a view to improved working
relationships, team synergy, job performance, and customer
service.
Key
Features and Benefits:
Smart360
is highly flexible, user-friendly and intuitive, with very
little administrator training required.
It
accommodates 360 appraisals for ALL your employee levels,
and not just managers (as is frequently the practice).
Use
our (customizable) question/competency sets and rating scales,
or add your own.
Set
rating to be done at the competency level OR the behavioral
indicator level (another world-first).
Internal
employees AND external parties (such as external customers)
can be involved as raters.
All
360 raters (internal and external) receive a system-generated
email containing an embedded hyperlink that opens the 360
questionnaire directly (no need to log into any system).
Easy
monitoring of rater response progress—presented in
real-time, online.
The
system keeps a permanent record of employee 360 appraisals
in a click-accessible database, so improvement progress
can be tracked over time.
Five
report types are generated: (1) Tabular (2) Graphical (3)
Narrative (4) Aggregate, and (5) Trend Analysis. The Narrative
Report is another key differentiator of Smart360, as we
believe (and our clients agree) that rater WRITTEN feedback
is much more valuable than just indicating rating gaps between
raters and appraisees (feedback recipients). What does a
rating gap of, say 2, mean, unless raters can provide narrative
feedback explaining the reason for their lower rating?
Smart360
does not just focus on DEVELOPMENT NEEDS, it also asks raters
to give feedback to 360 appraisees on their STRENGTHS as
well (per competency), to provide balanced feedback, and
to encourage and tell appraisees what they should keep on
doing (this is yet another important differentiator of Smart360).
Smart360
is a web-based (Software-as-a-Service) 360-degree feedback
system, built upon the latest Microsoft ASP.NET platform,
but it can also be installed on your own server (intranet).
How
does Smart360 differ from other 360-Degree Feedback
Systems?
All
other 360-degree feedback systems use the same set of
around 25 to 100 questions or competencies for ALL Rater
Groups. The problem with that is that from each Rater
Group's unique perspective (context), a certain number
of these questions will not really be relevant, e.g.
how well can a PEER answer questions about customer
service (especially external customer service), or a
CUSTOMER about teamwork?
Most systems try to overcome this problem by using very
generic questions or competencies—to fit all Rater
Groups—but with potentially equally generic and
bland results.
The context-targeted technology of Smart360 enables
highly targeted question sets for each individual Rater
Group—covering its unique working relationship
with the 360 appraisee, e.g.:
PEERS:
Questions about teamwork (and related).
CUSTOMERS:
Questions about customer service (and related).
MANAGER/S:
Questions about the employee's job competency and
behaviors.
DIRECT
REPORTS: Questions about the manager's management
style and practices.
Smart360
allows 20 raters per 360 appraisal (appraisee self-appraisals
excluded). Below is an example of how these can be distributed
in practice:
Peer
feedback: 3 to 6 raters
Direct
Report feedback: 4 to 6 raters
Line
Manager feedback: 1 to 3 raters
Customer
feedback: 3 to 6 raters
The
number and types of Rater Groups will depend on who
you want feedback from, and can therefore be different
combinations for your 360 appraisees.
Also consider this: because of their context-targeted
focus, fewer questions need to be asked per Rater Group,
minimizing rater resistance to complete their 360 questionnaires.
This
leads to dramatically more useful and actionable feedback
for 360 appraisees, with resultant greatly enhanced
behavior and performance improvement.
NOTE:
Smart360 is unique in respect of its context-targeted
technology, but it also provides the standard 360 option
of one set of questions for all Rater Groups.
Self-Service
Implementation Options
Smart360
can either be a stand-alone system or an optional
module to the core Appraisal Smart performance review
system.
It
is provided online as SaaS (Software-as-a-Service)
- so no software to download - or it can be installed
on your own server (intranet option).
360
Bureau Service
In addition to the Self-Service
options (mentioned above) where you need to manage
the creation and administration of your employee 360 feedback
appraisals yourself, we have a Bureau
Service whereby we will do everything on your
behalf, benefiting you as follows:
Minimum
human resources and time required.
Potentially
more frank and honest feedback from 360 raters—as
an independent, external administrator is used.
With
the Bureau Service, you send us the details of 360
appraisees and raters, and we will:
Load
them into the Smart360 online database;
Set
up 360 questionnaires (as customized in collaboration
with you);
Send
out the rater email notifications with embedded
questionnaire hyperlinks;
Send
email reminders if questionnaires are not completed
by the due date;
Provide
you with logon details so the 360 feedback reports
can be viewed online (and printed out) by the respective
parties (e.g. HR, line managers and/or 360 appraisees
- as you prefer).
This
service can be extended by us also doing the analysis
of the 360 rater feedback, and compiling it into a written
report, with particular emphasis on the key Strengths
and Development Needs of the 360 appraisee.
"The Smart360
system is FABULOUS! It was very easy to use. I loved
how the raters did not need any training to access the
questionnaires. Loved the reporting options (narrative,
tabular, graphical)!!" Elise
Bouchner
The
Training Source, LLC
To request an online demo of Smart360, please contact
us
For
comprehensive 360-Degree Feedback FAQs, click
here
Our SaaS online system is hosted at top-tier data centers
in the US and Australia
For more details, click
here
