Smart360™ World-first
Context-Targeted
360-Degree
Feedback System
Smart360™
Thinking outside the box with our world-first CONTEXT-TARGETED
360-Degree Feedback Technology.
Due
to its unique design, the Smart360 System offers an unparalleled
opportunity for employees to obtain targeted and high-quality
feedback from Peers, Direct Reports, Managers and Customers
(internal and/or external), with a view to improved working
relationships, team synergy, job performance, and customer
service.
Key
Generic Features:
Smart360
is highly flexible, user-friendly, and intuitive, with very
little administrator training required.
It
accommodates 360 appraisals for ALL your employee levels,
and not just managers (as is frequently the practice).
Use
our (customizable) question/competency sets and rating scales,
or add your own.
360
feedback questionnaires can be completed internally by your
own employees using Smart360 system logon, as well as by
external Raters/Respondents such as external customers or
other outside interest groups (using a one-click URL Hyperlink
sent to them by automated email).
Easy
monitoring of Rater response progress—presented in
real-time, online.
The
system keeps a permanent record of employee 360 appraisals
in a click-accessible database, so improvement progress
can be tracked over time.
In
addition to a detailed narrative feedback report, a range
of graphical reports are also available, which are easy
to interpret for maximum employee self-insight and coaching.
Smart360
is a web-based 360-degree feedback appraisal system, built
upon the latest Microsoft ASP.NET v2.0 platform.
How
does Smart360 differ from other 360 Feedback Systems?
Most
360-degree feedback systems use the same set of around
25 to 100 questions for ALL Rater Groups. The problem
with that is that from each Rater Group's unique perspective
(context), a certain portion/percentage of these questions
will not be relevant, e.g. how well can a PEER answer
questions about customer service (especially external
customer service), or a CUSTOMER about teamwork?
Most systems try to overcome this problem by using very
generic questions—to fit all Rater Groups—but
with equally generic and bland results.
The context-targeted technology of Smart360 enables
highly targeted question sets for each individual Rater
Group—covering its unique working relationship
and involvement with the employee, e.g.:
PEERS:
Questions about teamwork (and related).
CUSTOMERS:
Questions about customer service (and related).
MANAGER/S:
Questions about the employee's job competency and
behaviors.
DIRECT
REPORTS: Questions about the manager's management
style and practices.
Smart360
technology also promotes the concept of fewer (but of
course highly context-relevant) questions for each Rater
Group (ideally 5 to 15 questions maximum), which means
less work (and resistance) from Raters, especially if
they have to do 360s for a number of their colleagues.
Smart360
allows 20 Raters per 360 appraisal (Appraisee self-appraisals
excluded). Below are examples of how these can be distributed
in practice:
Educational
Institutions:
Student
feedback: 12 to 15 Raters (questions about classroom
presentation, student relations, etc.)
Peer
feedback: 3 to 5 Raters
Principal/Dean
& Department Head/s feedback: 2 to 3 Raters
Other
Organizations:
Peer
feedback: 3 to 6 Raters
Direct
Report feedback: 4 to 6 Raters
Line
Manager feedback: 1 to 3 Raters
Customer
feedback: 3 to 6 Raters
The
number and types of Rater Groups will depend on who
you want feedback from, and can therefore be different
combinations for your employees (feedback recipients)—leading
to additional flexibility in the use of the system).
As mentioned above, question sets for each Rater Group
are highly context-targeted towards that Rater Group,
based on their unique working relationship and involvement
with the employee.
This
leads to dramatically more useful and actionable feedback
for the feedback recipient, with resultant hugely enhanced
behavior and performance improvement.
Self-Service
Implementation Options
Smart360
can either be a stand-alone system or an optional
module to Appraisal Smart.
It
is provided online as an ASP (application services
provider) internet service (no software to download),
or can be installed on your own server (intranet option).
360
Bureau Service
In addition to the Self-Service
options (mentioned above) whereby you need to manage
the creation and administration of your employee 360 feedback
appraisals yourself, we have a Bureau
Service whereby we will do everything on your
behalf, benefitting you as follows:
Minimum
human resources and time required.
Potentially
more frank and honest feedback from multiraters—as
an independent, external administrator is used.
With
the Bureau Service, you send us the details of Appraisees
and Raters, and we will:
Load
them into the Smart360 online database;
Set
up 360 questionnaires (in collaboration with you);
Send
out email notifications and questionnaire login
links;
Send
email reminders if questionnaires are not completed
by the due date;
Provide
you with logon details so the 360 feedback reports
can be viewed online (and printed out) by the respected
parties (e.g. HR, line managers and/or appraisees
- as you prefer).
This
service can be extended by us also doing the analysis
of the Rater feedback, and compiling it into a written
report, with particular emphasis on the key Strengths
and Development Needs of the Appraisee.
"The
360 was FABULOUS! It was very easy. I loved how the
external users did not need any training to get into
the system. Loved the reporting options (graphical,
narrative, tabular)!!" Elise
Bouchner
The
Training Source, LLC
To request an online demo of Smart360, please contact
us
For
comprehensive 360-Degree Feedback FAQs, click
here
Our ASP online system is hosted at a top-level datacenter
in North Carolina, USA:
For more details, click
here
